Privacy policy

At The Experimenal Chalet (the “Hotel”), we endeavour to provide you with the utmost level of service and experiences. You loyalty is paramount to us and we value your business, whether you stay with us once or many times, dine in our restaurant or enjoy a drink at our bar. to us, privacy is a very important issue and one not taken lightly. The following Privacy Policy (“Policy”) has been written to outline and explain the data collected when you visit this site, as well as information collected whilst you are at the hotel & restaurant or via written and/or verbal communication. Please read this carefully before supplying your personal information to us. This Policy does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as marketing partners, or customers.

Personal information we collect

We may collect personal information at various stages of your interaction with us. In addition to any other information you may choose to provide to us, this personal information may include: your name and contact information; date of birth; business name, title and business address; credit and/or bank card details, including the three-digit code on the back of your card; date of arrival and departure; room preferences; travel history. We may also record details on joint travellers, including their names.

Use of personal information collected about you

We use your personal information to provide the services you request from The Experimenal Chalet & Restaurant in order to facilitate reservations and other transactions. In addition, we may use the information to improve the Hotel services; to provide you with the expected level of hospitality; and ensure the site is of interest to you. We may also use details to send you newsletters, promotions and featured specials, and to send you information about prize draws, and other contests via email. If you apply for employment with the Hotel, we will use the personal information you supply to process your job application.

How we share personal information

If you visit the Hotel as part of a group event or meeting, information collected for meeting and event planning may be shared with our event director / event manager, and, where appropriate, guests who organise or participate in the meeting or event.

We may share personal information with providers of onsite services that provide services such as our restaurant or bar within the Hotel or our other bars within the Experimental Group family.

We rely on service providers to provide certain products and services, such as credit card billing, reservations services, providing services in connection with our websites, communicating news and delivering promotional and transactional materials via email and direct mail, processing credit card transactions, data hygiene and enhancement services, prize draws, competitions and customer surveys for which it is necessary to provide personal information. The Hotel will disclose personal information to service providers as appropriate.

As we develop our business, we might sell, buy, restructure or reorganise businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, we may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.

In addition the Hotel may disclose personal information, with or without prior notice to you, in order to: (i) comply with applicable laws; (ii) respond to governmental inquiries or requests from public authorities; (iii) comply with valid legal process; (iv) protect the rights, privacy, safety or property of the Hotel, site visitors, guests, employees or the public; (v) permit us to pursue available remedies or limit the damages that we may sustain; (vi) enforce our Site Usage Agreement; and (vii) respond to an emergency.

Sensitive information

The term “sensitive information” refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. We do not collect sensitive information unless it is volunteered by you. We may use health data provided by you exclusively to serve you better and meet your particular needs.

Personal information from children

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

Non-personal information

As with many other sites, our site may use “cookies” or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove cookies at any time from your computer, you can delete them using your browser (consult your browser’s “help” menu to learn how to delete cookies).

Sensitive information

We also may collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our site. Through pixel tags, we obtain non-personal information or aggregate information (i.e., the domain name, the areas of the site you visit, your operating system, your browser version, and the URL you came from) which can be used to enhance your online experience and understand traffic patterns.

In addition, we may use third party advertisers to serve advertisements on the Sites. Please note that these third party advertisers also may use cookies, pixel tags and other technologies to, among other things, enable such third party advertisers to record which ads your browser has seen and which site pages you may have been viewing when the ads were delivered. The Hotel does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties. Because non-personal information does not personally identify you, we may use or disclose such information for any purpose. In some instances, we may combine non-personal information with personal information (such as embedding e-mail addresses in cookies). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with this Policy.

Links to third-party websites

Our site may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information on third party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Protecting personal information

The Hotel will take appropriate measures to: (i) protect personal information collected against unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date, consistent with applicable law. We also seek to require our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use technology to protect the personal information that you transmit to us via our site. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.

Changing personal information

To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct, and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by the applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to The Hotel Experimental Chalet. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.

In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that the Hotel cease the use of personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to The Experimental Chalet. We will seek to honour those requests consistently with applicable law.

Retaining personal information

We retain personal information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.

Choices – marketing lists

If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our services or invite you to events by email, telephone or post.

If you prefer not to receive marketing materials from us, you may change your preferences at any time by: (i) sending us an email to info@experimentalchalet.com; (ii) writing to us (and include your email address) at The Experimental Chalet. We will update your preferences as soon as reasonably practical. Please note, however, that if you “opt out” as described above, we will not be able to remove your personal information from the databases of affiliates, franchisees or business partners with which we have already shared your personal information (i.e., to which we have already provided your personal information as of the date of your opt-out request).

Other information

If you choose to apply for employment with the Hotel, you will also have the opportunity to send your resume in electronic form, information on education and employment history, desired salary scale, working permits, and any other information you feel is relevant to your application. If you apply for employment online, any information about you which is obtained by us during the application process may be retained by us for the purposes of considering your application for employment.

Policy modifications

We may modify this Policy from time to time. When we make material changes to this policy we will post the revised policy on the homepage of our site. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the site. Use of the site following such changes constitutes your acceptance of the revised Policy then in effect

Questions

If you have any questions about this Policy or how the Hotel processes your personal information, please contact us by email toinfo@experimentalchalet.com or by post to The Experimental Chalet.